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AL AHSA HOSPITAL - a new concept of care


Patient Rights & Responsibilities



Patient and Family Bill Of Rights and Responsibilities
Dear Patient, family member; we are advising you to be fully aware of your rights and responsibilities and have prepared this list for your viewing.
All Al Asha Hospital patients and their families have the following Rights:
-Receive a copy of the Patient Bill of Rights and Responsibilities on admission from Admissions and Discharge Office.
-Receive a comprehensive impartial care given without discrimination by competent personnel who respect your personal values and beliefs as per Al-Ahsa rules and regulations and Saudi laws including pastoral services & similar or complex request respecting your values and spiritual/religious beliefs.
-Receive comprehensive healthcare services taking into consideration moral and ethical aspects, without discrimination of race, color, age, gender, religious or cultural background.
-Be received and treated courteously with respect, consideration and dignity.
-Have emergency procedures being carried out without unnecessary delay.
-Receive complete and current information regarding the diagnosis, treatment and prognosis or any changes in your condition from your treating physician, in a language that you can understand (interpreter is available), or to the legal person who was delegated by you.
-Voice complaints, conflicts or differences of opinions regarding your care through the Patient Relation Office (Ex. Number: 4416) or through suggestion boxes. And we will give you feedback as soon as possible.
-Know names (identity) and professional status of individuals providing service to you.
-Have appropriate assessment and management of pain.
-Refuse or discontinue treatment to the extent permitted by law and to be informed of the potential consequences of any such as action; a form shall be signed by you declaring your refusal.
-Be provided with information upon discharge of continuing healthcare requirements and methods of meeting them at home.
-Be aware for follow-ups and needs for any rehabilitation, or post discharge instructions that could have impact on your health.
-Be given the opportunity to participate in decisions involving your healthcare plan, except when participation is contraindicated for medical reasons.
-Change primary or specialty physicians if other qualified physicians are available.
-We support your decision if your decision is to donate organs or tissues. You can contact Saudi Center for Organ Transplantation (SCOT) at Toll free: 800-124-5500 or visit their website: www.scot.org.sa for complete information that supports your choice.
-Be provided with complete information concerning diagnosis, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be the legally authorized person.
-Receive from your physician the information necessary to sign an informed consent prior to the start of any procedure and/or any treatment (except in emergencies). Such information for informed consent should include the specific procedure and/or treatment, significant medical risks involved and the probable duration of incapacitation.
-Be provided with the proper information concerning significant alternatives for medical care or treatment or medical alternatives and the consequences of not complying with a therapy.
-Receive an appropriate explanation of the cost of your treatment.
-Complaint regarding care to patient relations staff or through suggestion boxes. The result will be informed through patient relations (as soon as possible).
-Know the alternative source of care when it is not available or the hospital cannot provide.
-Seek a second opinion without fear of compromise to your care within or outside the organization.
-Inform you about the methods for expressing grievance and suggestions to the facility without threat of discrimination or reprisal.
-Be given the right of refusing to participate in research surveys and medical experiments. Taking into consideration that the hospital is not supporting research surveys and medical experiments within hospital premises.
Confidentiality and privacy:
- Have your privacy protected and respected while receiving care.
- Expect that all disclosures communications and records are treated confidentially, except when required by law, and to be given the opportunity to approve or refuse their release.
- Be provided with security and safety mechanisms surrounding your care within the framework established by the hospital.
- Be protected from physical or verbal assault/abuse.
- Have possessions protected from theft and loss.
- Be provided with a safe environment.
All Al Asha Hospital patients and their families have the following responsibilities:
-Deal with hospital staff and other patients in a decent manner and respect their privacy.
-Follow and show respect and consideration for the hospital property, rules and regulations by:
* Abide by the set visiting hours .
* Children under the age of 12 are not allowed.
* Outside food is not allowed into patient rooms.
* Safeguard hospital properties. 
* Following safety and security instructions including no smoking, avoid using mobile phone and do not use cameras.
-Provide accurate and complete information about present and past illness, medical history and any change in your health.
-Accept the consequences of refusing the treatment or procedure of care given by a physician or health care provider.
-Understand your health problem, ask questions and seek clarification until you fully understand before giving any consent for treatment. Follow the instructions and medical orders from your treating physician and to inform if you are unable to follow or not willing to follow treatment plan.
-Keep your appointment; if unable to keep your appointment notify the appointment office as early as possible.
-Assume the financial responsibility of paying for all services rendered whether through third party payers (your insurance company) or being personally responsible.
-Respect and consider the priority for emergency cases.
-Be responsible for your valuables you bring along to the hospital except in an emergency when your valuables will be safe guarded by a responsible staff.
We wish you a fast recovery