Patient and Family Bill Of Rights and Responsibilities
Dear Patient, family member;
All Al Ahsa Hospital patients and their families have the following Rights:
-Receive a copy of Patient Bill of Rights and responsibilities on admission either from: Reception admission office, Nursing staff and Social worker.
-Receive a comprehensive impartial care given without discrimination by competent personnel who respect your personal values and beliefs as per Al-Ahsa rules and regulations and Saudi laws including pastoral services & similar or complex request respecting your values and spiritual/religious beliefs.
-Receive comprehensive healthcare morally and ethically, without discrimination of race, color, age, gender, religious or cultural background, from competent personnel considering and respecting your values, beliefs and honoring laws and regulations of the Ministry of Health.
-Be received and treated courteously with respect and consideration and dignity.
-Have emergency procedures being carried out without unnecessary delay.
-Receive complete and current information regarding the diagnosis, treatment and prognosis or any change in your condition from your treating physician, in a language that you can understand (if interpreter is available). Or to the legal person who was Delegated by you.
-Voice complaints, conflicts or differences of opinions regarding your care through the patient relation office (Ex. Number: 4416) or through suggestion boxes. And we will give you feedback as soon as possible.
-Know names (identity) and professional status of individuals providing service to you.
-Have appropriate assessment and management of pain.
-Refuse or discontinue treatment to the extent permitted by law and to be informed of the potential consequences of any such as action; a form shall be signed by you declaring your refusal.
-Be provided with information upon discharge of continuing healthcare requirements and means of meeting them at home
-Be aware for follow-ups and needs for any rehabilitation, or post discharge instruction that could have impact on your health.
-Be given the opportunity to participate in decisions involving your healthcare, except when participation is contraindicated for medical reasons.
-Change primary or specialty physicians if other qualified physicians are available.
-We support your decision if your decision is to donate organs or tissues. You can contact Saudi Center for Organ Transplantation (SCOT) at Toll free 800-124-5500 or visit their website www.scot.org.sa for complete information that supports your choice.
-Be provided with complete information concerning diagnosis, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be the legally authorized person.
-Receive from your physician the information necessary to sign an informed consent prior to the start of any procedure and/or any treatment except in emergencies. Such information for informed consent should include the specific procedure and/or treatment, significant medical risks involved and the probable duration of incapacitation.
-Be provided with the proper information concerning significant alternatives for medical care or treatment or medical alternatives and the consequences of not complying with a therapy.
-Receive an appropriate explanation of the cost of your treatment.
-Complain regarding care to the hospital management or through suggestion boxes. The result will be informed by social worker office (as soon as possible).
-Know the alternative source of care when it is not available or the hospital cannot provide.
-Seek a second opinion without fear of compromise to your care within or outside the organization.
Be informed about:
-Expected conduct and responsibilities as a patient.
-Services available from the facility Provisions for after hours and emergency care.
-Fees for services and payment policies.
-Disclosure of ownership.
-Methods for expressing grievance and suggestions to the facility without threat of discrimination or reprisal.
Confidentiality and privacy:
-Have your privacy protected and respected while receiving care.
-Request room transfer if another patient is unreasonably disturbing you and a room equally suitable for your care need is available.
-Expect that all disclosures communications and records are treated confidentially, except when required by law, and to be given the opportunity to approve or refuse their release.
-Be provided with security and safety mechanisms surrounding your care within the framework established by the hospital.
-Be protected from physical or verbal assault/abuse.
-Have possessions protected from theft and loss.
-Be provided with a safe environment.
All Al Ahsa Hospital patients and their families have the following responsibilities:
-Deal with hospital staff and other patients in a decent manner and respect their privacy.
-Follow and show respect and consideration for the hospital property, rules and regulations by:
-Abide by the set visiting hours
-Outside food is not allowed into patient rooms.
-Safeguard hospital properties.
-Following safety and security instructions including no smoking, avoid using mobile phone and photography.
-Provide accurate and complete information about present and past illness, medical history and any change in your health.
-Accept the consequences of refusing the treatment or procedure of care given by a physician or health care provider.
-Understand your health problem, ask questions and seek clarification until you fully understand before giving any consent for treatment. Follow the instructions and medical orders from your treating physician and to inform if you are unable to follow or not willing to follow treatment plan.
-Keep your appointment; if unable to keep appointment notify the appointment office as early as possible.
-Assume the financial responsibility of paying for all services rendered whether through third party payers (your insurance company) or being personally responsible.
-Respect and consider the priority for emergency cases.
-Be responsible for your valuables you bring along to the hospital except in an emergency when your valuables will be safe guarded by responsible staff.