Patient Guide & Duties

 

 

Hospital General Instructions

Welcome to the Al Ahsa Hospital, you will find below some information to assist you in understanding the routine work at Inpatient wards.

GENERAL INFORMATION:

·The hospital will not be held responsible for mobile phones or other valuables belongings, you will be asked to sign a form regarding this upon admissions, and you are advised to leave things with relatives.

·There are one or two telephones available in each room.

·If you have difficulty with the phone in your room, please ask the ward reception for help.

·Call bells are attached over each bed to call a nurse if required and in the bath room for emergencies.

·Social worker will visit the ward each morning from 09:00 am, if you have any suggestions or concerns please feel free to voice them.

ADMISSION TO INPATIENT WARDS:

On arrival to the WARD you will be taken to your bed by the allocated Nurse.

Your Nurse will orient you to the surroundings and assist you to your bed, and you will be given a hospital patient gown upon admission.

The Nurse will then take your vital signs, and a Medical –surgical assessment will be done.

You will be requested to provide a specimen of urine in a container provided, if there is a doctor order.

You will be weighed; you may require additional tests if there is a doctor order.

Preparation for surgery:

·You will be required to fast before your surgery, usually from 24:00 hrs. You may be prescribed IV pre-operatively dependent upon the type of surgery you are having according to the physicians’ instructions.

·You will be informed at the same day of operation by the operation room about the exact time your surgery will be performed.

·Prior to your surgery in the morning, you will be required to have a shower. This is very important to help in reducing the risk of infection.

·You will be required to remove all underwear and to dress in a hospital gown designated for use in the operating room (OR). You will also be given a head cover to wear.

· All nail polish and jewelry must be removed prior to OR and must be handed to your relatives.

· Just prior to the OR, You will be asked to empty your bladder.

Post-surgery:

·After surgery, you will spend some time in the recovery room.

·When you are ready to return to the ward, a nurse will escort you.

·When you are back on the ward, the nurse will regularly check your vital signs and site of surgery.

·You will be advised when you can eat and drink. Please do not do so until you are told, as this may affect your recovery.

·To help in your recovery, we encourage you to perform deep breathing and leg exercises after surgery, you will be advised by the nurse and/ or doctor as to when you will be able to be mobilized out of bed.

·The Director of Nursing and Nurse Supervisor visit all wards twice a day and are available if you require any assistance.

·The Head Nurse or the Charge Nurse or designees nurses are available on your wards all times to assist you.

·Visiting hours are daily from 12:00 pm - 9:00 pm.

COMPANIONS:

·A companion may be given permission by the Physician to stay in the unit if the medical condition of the patient requires.Only one companion is allowed to stay with a patient if he is staying in a private room.

·If the patient does require a companion, forms are provided with the name of the companion.

·Companion must obey the rules as stated in the companion’s paper and sign that these rules are acceptable, after which the Head Nurse or designee will sign.

·Companion must assist with the care of his or her relative.

·Visitors, companions are prohibited from bringing food and drinks to the ward as it could interfere with patient treatment.

·Under no circumstances blankets, pillows or other linens are to be brought to the ward, and this is to avoid contravening infection control regulations.

·Companions are forbidden to sleep on the floor, as well companions are forbidden at all times to sleep on vacant beds next to the patient.

MEAL HOURS:

· Meals are served at 07:00 AM, 12:00 PM and 6:00 PM for patients and companions.

· Snacks are provided for special diets.

· A dietitian is available to assist patients with their diet programs.

 

PAIN MANAGEMENT:

Pain management nurse and ward nurses do routine medication rounds every four hours. If you require analgesics out of these hours, please ask your allocated nurse.

 

COMMITTMENT TO MEDICAL PROCEDURES:

If you require a procedure, i.e. Surgery tests or scans, you may be required to fast prior to this procedure, you will be informed by the Nurse who will place a sign above your bed with NPO instruction.

X-rays ,blood tests, etc., ordered by the doctor on morning rounds are all on booking basis and will not be performed on an urgent basis unless the patients conditions warrants.

Please remember, we are here to assist you in any way and we will make your visit to our hospital as comfortable as possible.

DISCHARGE PROCESS:

·On discharge from the WARD, doctors will write a prescription for your medication. This will be sent to PHARMACY. It may take 1-2 hours for your medication to be completed.

·If convenient and it has been agreed by doctors, you may go home and a relative may collect your medication.

·An appointment will be arranged for your follow-up check.

·Discharge procedure will be completed by the physician before 12:00 AM; however your discharge may take until 16:00 PM to finalize all formalities.

·A dietitian is available for consultation if you are still on diet on discharge.

·Patient Education and Wound management nurses are also available to assist you in your discharge.

·Once you have been given your medications and appointments and have had devices removed,i.e. Venflon, catheters, you will be ready to leave according to the physician’s order.

·We would welcome feedback from you on any issues you think that could improve our services.

·In the event that you are bedridden, we would be happy to arrange supplies and nutrition for home use according to the instructions of your doctor.

·Following discharge, if you experience any problems or require advice, please feel free to come and visit our OPD from 08:00 AM to 12:00 PM and from 4:00 PM to 8:00 PM and ER 24/24 hours.

· A wheelchair is available to take you to your car if required.

 ON DISCHARGE YOUR NURSE WILL:

Dispense your take-home medications, and advice on safe administrations and side effects.

Give you your follow up appointment.

Give you homecare instructions.

If you leave hospital with a urine catheter or feeding tube, an appointment will be given to you for change of the tube monthly.

Blood request form may be given to you for follow up tests prior to appointment.

ICU & CCU:

Daily visiting hours between 1:00 PM to 2:00 PM, then from 5:00 PM to 6:00 PM.

Only two visitors are allowed per patient at a time.

No companions are allowed to stay with patients in ICU and CCU.

No food, drinks or flowers are allowed.

 We would like to point out that:

- Internet service is available in all hospital areas.

- Smoking is banned at hospital.